Terms of service

TERMS OF SERVICE

Last updated: 8 October 2026

1. WHO WE ARE
This online store is operated by KIZOKU ("KIZOKU", "we", "us"). Contact: support@kizoku.pt

2. SCOPE
These Terms apply to every purchase made on this website. By placing an order you confirm that you have read and accept these Terms (including the Pre-order terms in section 8), our Refund Policy, Shipping Policy and Privacy Policy. If you are a consumer, nothing in these Terms limits the rights you have under mandatory consumer protection law.

3. ELIGIBILITY
You must be at least 18 years old, or have the consent of a parent or legal guardian, to place an order.

4. PRODUCTS
All trading card game (TCG) products are sold factory sealed, in English unless stated otherwise. Product images are illustrative. Contents of booster packs and boxes are random by nature, and we do not guarantee any specific card, rarity or pull.

5. PRICES AND PAYMENT
Prices are shown in euros and include VAT where applicable. Shipping costs are shown at checkout before payment. Payment is taken in full when the order is placed, including for pre-orders. We may refuse or cancel orders that appear fraudulent, that exceed quantity limits, or that were placed at a price that was clearly displayed in error. In any such case you receive a full refund.

6. QUANTITY LIMITS
We may limit quantities per customer, per household, per payment card or per address, especially for limited releases, to keep products available to players and collectors.

7. ORDER CONFIRMATION
The contract is concluded when we send the shipping confirmation email. Until then, we may cancel an order in the cases described in section 5, with a full refund. You receive an order confirmation email right after checkout: please keep it, as it contains the details of your purchase.

8. PRE-ORDERS
8.1 ESTIMATED DATE, NOT A SHIPPING DATE
The release date shown on each pre-order product is the manufacturer's estimated release date. It is not a shipping date and not a guaranteed delivery date.

8.2 WHEN WE SHIP
We ship pre-orders as soon as the stock reaches us. This can be before or after the estimated date, depending on the manufacturer, the distributor and transport. 

8.3 PAYMENT
Pre-orders are paid in full at checkout.

8.4 DELAYS
Release dates are set by the manufacturers and can change. If a release is delayed, we will inform you by email with the new estimate. A delay alone does not cancel your pre-order.

8.5 CANCELLATION
You may cancel a pre-order at any time before it ships and receive a full refund. We do not charge cancellation fees. To cancel, email support@kizoku.pt with your order number.

8.6 LIMITED PRE-ORDERS AND REDUCED ALLOCATION
Pre-orders are only opened for selected products and in limited quantities, based on the allocation we expect to receive.
Manufacturers and distributors sometimes deliver fewer units than expected. If this happens, we will contact every affected customer and work out the best possible solution for everyone, such as partial delivery, store credit, moving the order to a future unreleased set, or a refund. You can always choose a full refund of any part of your order we cannot deliver.

8.7 MIXED ORDERS
If a pre-order is placed together with in-stock items, the whole order ships when the pre-order item arrives, unless you ask us to split it. Split shipments may have additional shipping costs.

8.8 AFTER DELIVERY
Once delivered, pre-order products are subject to the same Refund Policy as any other product, including the sealed product rule.

9. RIGHT OF WITHDRAWAL
Consumers in the European Union have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason. Opened sealed TCG products lose their value, as explained in our Refund Policy. Full details and the withdrawal form are in our Refund Policy.

Legal guarantee. Products are covered by the legal guarantee of conformity provided by law. This guarantee does not cover the random contents of booster packs and boxes, the value of any card, or the condition of products after opening.

10. LIABILITY
We are liable for the conformity of the goods in accordance with Portuguese and EU consumer law. We are not liable for delays or failures caused by events beyond our reasonable control, including manufacturer or distributor delays, allocation changes, carrier disruptions or customs procedures. Nothing in these Terms excludes liability that cannot be excluded by law.

11. INTELLECTUAL PROPERTY
All trademarks of the games we sell belong to their respective owners. The KIZOKU name, logo and website content belong to us and may not be reused without permission.

12. COMPLAINTS AND DISPUTES
Complaints can be sent to support@kizoku.pt. We answer within 15 business days. You may also use the Electronic Complaints Book (Livro de Reclamações Eletrónico) at www.livroreclamacoes.pt.
In case of a consumer dispute, you may use the following alternative dispute resolution entity: Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL), Rua dos Douradores, 112, 2º, 1100-207 Lisboa, www.centroarbitragemlisboa.pt. More information at www.consumidor.gov.pt.

13. GOVERNING LAW
These Terms are governed by Portuguese law. This does not deprive consumers of the protection given by the mandatory law of their country of residence.

14. CHANGES
We may update these Terms. The version in force at the time of your order applies to that order.